What are you looking for?

Prepare for the POS arrival (site readiness)

After purchasing the POS devices, restaurant owners have a few days to prepare for the arrival of their order. Make sure that the restaurant location is ready for the POS installation by following the checklist below. 

  • have a stable broadband internet connection in the location where the POS will be installed. This means either landline internet service (cable or fiber) or, for mobile restaurants, a 4G/5G modem.
  • have high-speed internet - ensure a reliable broadband connection with a minimum upload/download speed of 10 Mbps.
  • router/modem: make sure that the router is functioning properly, supports both wired and wireless connections, and has a strong signal.
  • Local Area Network (LAN) Setup: 
    • For Wired Connections:
      • Ethernet Switch/Hub: At least one switch/hub for connecting multiple devices.
      • Ethernet Cabling: Ensure you have sufficient Cat 5e or better cabling to connect devices to the network.
    • For Wireless Connections:
      • WiFi Network: Ensure the WiFi network is configured with a strong signal and is password protected.
      • SSID Visibility: Confirm that the network's SSID is visible and accessible for devices.
         
  • depending on the number of devices they ordered, restaurant owners should ensure that there are enough power outlets for each of these. The devices that need a power outlet are the POS workstation, the POS workstation with guest display, the kitchen printer, the receipt printer
     
  • plan to avoid plugging POS devices into any outlet with appliances such as refrigerators, microwaves, or blenders. Also, use surge protectors to safeguard all devices from power surges
     
  • the restaurant or bar counter should have minimum dimensions of 20 inches in width and 29 inches in length. The workstation can be stacked on top of the cash drawer to reduce the space needed. 

  • the POS should be installed in a location that is ready and fully prepared for functioning (no active construction on premises). For example: 
    o    operation of construction machinery impounds on the power network (motorized devices generate power fluctuations that can negatively impact POS devices and lead to hardware instability)
    o    the hardware may get damaged due to various construction activities (dust, water and other materials can compromise the integrity of the hardware and so on)
  • if the workstation and its additional devices are placed on counters or bars, or other surfaces that are visible to food clients, then make sure the cables are run underneath or hidden from view.
  • place all equipment so that it is accessible to service personnel. Ensure they do not trip, slip or feel uncomfortable while in close proximity to the devices. The recommended floor surface for areas surrounding the equipment is tile. 
  • liquid spillage can cause damage to the circuits in the workstations and peripherals. Make sure you do not place the equipment near food preparation areas, glass racks, or water stations.
  • make sure to prevent the accidental dropping of any materials (such as paper clips, staples, or any other metallic objects) into the equipment. This can be a source of potential hazard to the equipment, especially printers. 
  • a constant humidity between 40% and 80% is to be attained.
  • adequate ventilation is required to maintain the internal temperature within the equipment at the specified levels. Make sure not to place the equipment in an enclosure that could impede air flow to all four sides. A three-sided (front and back open) enclosure with 4 inches of clearance on all sides is acceptable.
     

Before installing the POS system, a restaurant owner may also want to consider the following:

  • Implement security measures for hardware (e.g. locks for the cash drawer and workstation).
  • Consider using a UPS (Uninterruptible Power Supply) for added reliability during outages.
  • Clearly label network cables and devices to simplify future troubleshooting and maintenance.
  • Compatibility Check: Ensure all devices are compatible with your existing network and power setup.
  • Staff Training: Organize training sessions for staff to familiarize them with the new POS system, focusing on features and troubleshooting.

Now that you know how to prepare your location for the POS arrival, you can explore and see how easy it is to install the incoming hardware

***

The restaurant POS system is coming soon to US restaurants.




 

Can’t find what you’re looking for?

Our award-winning customer care team is here for you.

Contact Support

Logo KnowledgeBase