With tens of restaurants competing for the attention of the food clients in your area, how do you make them choose you?
Restaurant success is not only defined by good food or by a friendly atmosphere. Food clients also pay attention to fast service and accurate orders. This is where technology comes in. Transitioning from a traditional solution such as a cash register to a modern POS system can drive the restaurant’s success.
For a small business this transition needs some planning to minimize the effort, but the long-term benefits often outweigh the short-term challenges.
Let’s see how a POS system can positively and significantly impact your business:
Streamlining restaurant operations
- The Restaurant POS system allows servers to send orders directly to the kitchen, reducing errors and speeding up service.
- Online orders are also sent to the kitchen printer, with no intervention from the server. They just need to collect the payment in-store, if it wasn’t already paid online.
- Never run out of stock items again. Easily mark food and beverage items as out of stock or set a limited quantity. As orders come in, your inventory will automatically update, thus preventing shortages. And most importantly, keep customers informed and satisfied.
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The customer payments are easy and convenient: the POS system supports multiple payment methods, including debit and credit cards, and cash.
The information is accurately transmitted from online or in-store guest to the kitchen
- Servers no longer need to manually enter every item and modifier. Selecting from the options displayed in the online menu or displayed on the POS workstation minimizes human errors when checks are created, sent to the kitchen for fulfillment.
- Restaurants can further reduce the risk of human error by suggesting customers who typically order by phone, to switch to online ordering, instead. It can also help reduce the servers’ workload, so they can focus on better serving the in-store guests
- The guest displays (when attached to the workstation) help promote full transparency between the restaurant and the guests, who will be able to see all the items they are being charged for
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Employees are more accountable, as the POS system records who processed which transaction, reducing the possibility of mistakes or theft.
Switching to a POS system is more cost-effective over time
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While the monthly subscription (which also ensures access to a complete and free hardware starter kit) is already affordable, the operational efficiencies, reduced errors, and improved customer satisfaction can lead to significant savings and increased revenue over time compared to the legacy system.
Guests enjoy a better ordering experience
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With the Restaurant POS system, there are multiple benefits:
- the service is faster and more organized,
- guests get exactly what they ordered,
- they know what they have purchased,
- and they can pay with their preferred payment method.
Easy reporting and insights
- The POS system provides detailed data on sales and top-performing menu items so that the restaurant owner could quickly adjust inventory, promotions or prices.
- Reports data helps in planning inventory and staffing more accurately.
Effortless setup and maintenance
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The POS workstation is available in 3 different layouts, according to the type of business that restaurants run:
- quick service for fast order-taking,
- table service for precise menu item allocation per table and seating,
- and bar for speedy service in a busy environment.
- The cloud-based POS system is updated regularly, ensuring the restaurant always uses the latest technology.
- Additional hardware such as workstations, printers, cash drawers or payment devices can be easily connected from the restaurant’s web administration panel.
- Updates to the menu, workstation layout, employees made in the administration panel are quickly synced to the workstation.
How would a small business go through the change?
Switching from manual or old systems to a POS requires a brief adjustment period.
The POS’s built-in employee training mode can help with showing the staff how the equipment works without the fear of errors being reflected on checks and payments. Once ready, switch off the training mode in the restaurant administration panel, and you’re ready for business.
Opting for a POS system designed for small businesses, with an intuitive interface can also reduce the learning curve for servers and managers alike.
The overall objective is to save time, reduce errors, and improve customer satisfaction. Many small businesses recover their time investment quickly through these benefits.
