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Restaurant operations – quick service FAQ

The Quick Service operation style allows rapid order intake with quick menu item identification. In Quick Service mode, there is no need for a server to open a new check - this is automatically created whenever a previous check is closed. 

Check out the operations that a server can perform to easily take orders and manage checks in this mode.

Void a check
You can use the Void Check function to void all detail lines on a check for previous rounds.
1.    Pick up a check.
2.    Click Transaction Functions and Void Check.
Select the reason for the void from the list. The check detail area appears blank.

Void an item
Perform one of the following to void a menu item:
1.    Using gestures, select the menu item to void in the check detail area, and then swipe right or left on the item description. An Item Voided message appears briefly.
2.    or select the menu item to void in the check detail area, click Transaction Functions or and then click Void Item


Return Item
A return may be required for various reasons, such as when the wrong item was ordered, the guest changed their mind, an item is cold rather than hot, an order is spilled or is out of stock. You can use the Return Item function to return a highlighted menu item.
This function takes the check into a Return mode, but only allows the return of one item; the Transaction Return function allows multiple returns until the Return mode is deselected.

  • Pick up a check or begin a new check. Click Transaction Functions and Return Item

A Return mode banner appears above the check detail. The next menu item added to the check after this point is considered a return. The returned menu item shows a negative quantity in the check detail area. When you select an item, the Return mode is switched off.
Select the reason for the return from the list.

Transaction Return
The Transaction Return function takes the check into a Return mode, like the Return Item function. However, Transaction Return allows multiple returns until the Return mode is deselected. Return Item only allows the return of one item.
1. Pick up a check or begin a new check and click Transaction Functions. 

2. Click Transaction Return. A Return mode banner appears above the check detail.
3. Select the reason for the return from the list.
All menu items added to the check after this point are considered returns and show as a negative quantity on the check. If you click Transaction Return again, the Return mode stops.


Reprint Credit Voucher
You can use this function to reprint a credit card voucher that needs to be signed by the customer. 
To print a credit card voucher, click Transaction Functions, and then click Reprint Credit Voucher.
 

Cancel a transaction
You can use the Cancel Transaction function to cancel a check if it has not been sent (service totaled). It only cancels new menu items on a sent check. The check is left open.

The Cancel Transaction button is on the Transaction Functions menu. Click Cancel Transaction to cancel the transaction, and then click Yes to confirm.

Next, see the operations a server can perform for a bar-type venue. 
 

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